Order issue 15 March 2024

Incident Report for Swyftx

Resolved

This incident has been resolved.

Posted Mar 15, 2024 - 17:09 AEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 15, 2024 - 15:54 AEST

Identified

The issue has been identified and a fix is being implemented.

Posted Mar 15, 2024 - 14:50 AEST

Investigating

We are aware of an issue where some orders may be failing and showing as being due to insufficient balances and reverting to USDT.

Our development team is working on resolving the issue promptly and reverting funds back. We will provide an update as soon as possible.

Thank you for your patience.

Posted Mar 15, 2024 - 14:32 AEST

This incident affected: Trading Website - trade.swyftx.com.