Live Chat Service Disruption

Incident Report for Swyftx

Resolved

Live chat services have been restored and are operating as normal.

Posted Jan 10, 2026 - 07:20 AEST

Monitoring

Our upstream third-party provider has implemented a fix and is monitoring for recovery. We will provide a further update once stability is confirmed.

Posted Jan 10, 2026 - 06:59 AEST

Update

We are continuing to investigate this issue.

Posted Jan 10, 2026 - 06:23 AEST

Investigating

We are currently experiencing an issue with our live chat service due to upstream third-party service disruption.

All other Swyftx features remain fully operational. Our team is monitoring the situation, and we will provide updates as more information becomes available.

For any urgent matters, please contact hello@swyftx.com.au

Posted Jan 10, 2026 - 06:21 AEST