Balances not showing

Incident Report for Swyftx

Resolved

This incident has been resolved.

Posted Dec 14, 2023 - 15:56 AEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 14, 2023 - 14:50 AEST

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 14, 2023 - 14:10 AEST

Investigating

We are aware of an issue currently causing user balances and transactions to not display in some accounts, please note this is a display issue only and your balances are safe. Our development team is currently investigating this issue and are working on a fix with highest priority.

We appreciate your patience and understanding and will provide an update on this situation shortly.

Posted Dec 14, 2023 - 14:10 AEST

This incident affected: Trading Website - trade.swyftx.com.